Frequently Asked Questions
Shipping & Returns
Depending on demand, each piece can take anywhere from 2-3 weeks to be delivered. You'll receive a tracking number as soon as it's in the mail.
Each photograph is printed and made just for you. That means we are unable to accept returns. We do however have an 100% Happiness Guarantee, so if your artwork is damaged or you are unhappy with your order for any reason we will make it right!
Seriously, please send us an email or text if for whatever reason you're not over the moon about the product, firstname.lastname@example.org • (443) 510 0315 • Connor (founder)
We outsource our printing to a local art reproduction studio -- Canvas Giclee Printing.
We've spent thousands of dollars testing different online printers/suppliers, and all of them cut corners in one way or another, just to be slightly cheaper than competitors – Canvas Giclee doesn't. Out of their 909 Artist Reviews, 96% are "Excellent, 5 stars" and 3% are "Great, 4 Stars."
We believe if you’re going to spend over $100, $200, $300 on a product then it’s worth spending a bit more to ensure that everything is as great as it can possibly be – details matter.
They print on archival and acid free paper using Epson P9570 Series and 9900 Pro Series Printers, which are state-of-the-art paper printers in the industry today. For canvases, they use Urth canvas, the world’s first solvent canvas with archival certification by the Fine Art Trade Guild. Each image is properly formatted and reviewed to guarantee the utmost clarity and intensity of the original photo.
For Framing, we've partnered with Townhouse Art & Frame – a Wilmington-based frame shop with over 2,500 moulding and 500 matting options. They’ve been in business for 43 years and do an incredible job. Bring your Certificate of Authenticity (comes with every order) over to Emily, the owner, for a 10% discount.
New Artists & Trade Partners
If you're a local artist looking to join the gallery, please send us an email: email@example.com – unfortunately, we can't add everyone but we'd love to see your work regardless.
For any interior designers or companies interested in trade discounts for larger orders, please send us an email: firstname.lastname@example.org – we'd love to find a way to work with you.